frequently asked questions
You want to know what it's like to go kayaking?
Well, we've got you covered!
At Midwest Kayak Rentals, we know that first-timers always have some questions about kayaking. Whether you're wondering about the necessary gear, the best locations to kayak, how to paddle, or what safety precautions you should take, our team is there to help you every step of the way. Our staff is knowledgeable and experienced at answering any questions you may have, ensuring that you make the most of your kayaking adventure.
What do i need to bring for Cary lake at rotary park?
do i need to bring my own (pfd) personal flotation device or paddle?
WHAT ATTIRE DO I NEED TO WEAR WHILE KAYAKING OR PADDLE BOARDING?
Yourself and a friend or two if they want to tag along for the same thrill of kayaking, you want to experience. A debit/ credit card for payment. Keep your card with YOU, you will need it in order for your locker to OPEN and lock your kayak back.
*IF YOU LOCK YOUR DEBIT/ CREDIT CARD IN THE LOCKER, CONTACT US SO WE CAN UNLOCK YOUR LOCKER.
We provide your (PFD) Personal flotation device and paddle for your trip.
We advise our customers to wear synthetic fabrics and avoid cotton. As for footwear, it should be comfortable, secure on your feet, and suitable for wet conditions.
What time should I arrive
for my fox river
reservation?
We recommend arriving at least 15 minutes before your reservation time to gather your belongings and to get yourselves familiar with where you will be exiting off of the water. We provide the transportation but a subsequent ride by Uber or Lyft is provided if your group size does not fit in our passenger van.
what if i need to cancel or reschedule my trip?
WHAT IF I AM LATE FOR pickup by midwest kayak rentals, MY UBER OR LYFT RIDE?
Should you miss your ride, it is your responsibility to cover the cost of a subsequent Uber or Lyft to reach the starting point of your journey. Please call 630-835-8496 to provide an update on your estimated time of arrival.
Customers are entitled to a full refund if they cancel at least 72 hours before their reservation for any reason for river trips. To reschedule, customers have 24 hours before their river trip. For Cary Lake at Rotary Park, there are no refunds for reservations with the new kayak rental kiosk. For river trips, in the event of cancellation by the operator due to weather conditions, customers will be fully refunded. For cancellations or inquiries, please contact us by phone at 630-835-8496. Failure to show up will result in being charged the full price of the trip.
What types of weather are not suitable for kayaking?
We will cancel/ reschedule your trip if the weather consists of high winds, lightning/ thunderstorms or heavy rain.
HOW DO I MAKE A RESERVATION AT CARY LAKE AT ROTARY PARK?
Cary Lake at Rotary Park operates on a first-come, first-served basis. Reservations are no longer available with the new self-service kiosk.
What if I am not able to bring my rental agreement waiver or terms and condition form?
We will have all participants fill out a rental agreement waiver on-site before the start of your trip.